ERP India Best ERP SaaS ERP On Demand ERP

Ramco On Demand Functionalities

March 24, 2010 at 4:25 pm | Posted in ERP, India, RAMCO, Ramco On Demand, SaaS Model of ERP | 2 Comments
Tags: Best ERP in India, ERP India, RamcoONDemand, SaaS ERP

Financial Management

Accounting Setup         Definition of all the assets, liabilities, income and expenses in US GAAP and Schedule VI mapping format.        Definition of the usage accounts.        Control accounts and automatic posting accounts definition.        Definition of the FBT sections, percentage, FBT rate, surcharge and cess.        Definition of analysis of type for a set of analysis codes.

 

Bank/Cash Definition

 

       Maintenance of bank reference no. along with the corresponding address details and bank clearing number.

       Maintenance of bank book details such as bank code, bank account number, credit limit, drawable limit, over draft amount, effective date for interest rate, interest rate for overdraft balance and interest rate for the credit balance.

       Creation of various cash accounts that is being used by the company.

Financial Book Processing

 

       Definition of all the initial balances of the assets and liabilities for a given period.

       The data of the legacy system is transferred over here.

       The balances entered in the system can be frozen at a later point of time.

       Balances can be maintained in base as well as transaction currency.

Calendar and Timetable Definition

 

       Definition of financial, payroll and leave calendar

       Financial Calendar: Financial and process periods are computed based on the frequency of the periods (monthly, half yearly, quarterly and yearly).

       Payroll Calendar: The calendar is generated on the basis of the period unit, maximum and minimum unit, payment frequency and the number of process periods.

       Leave Calendar: The various days of leave that occurs for a company are defined by specifying the from and to date and the particular day in the week.

Account Rule Definition

 

       Item/Sale Account Definition: Mapping of the stock, WIP, Subcon WIP, sales, sales return, MLT, COGS, consignment sales, stock adjustment and purchase price variance account to the corresponding Item account groups

       Usage Account Definition: Mapping of all the corresponding usage accounts to the corresponding usage ID.

       Bank/Cash Definition: Mapping of all the bank/cash accounts to the corresponding bank/cash ID.

       Payables Account Definition: Mapping of all the payables, deposit and advance account codes to the corresponding supplier groups.

       Receivables Account Definition: Mapping of all the receivables, deposit and advance account codes to the corresponding customer groups.

       TCD Account Definition: Mapping of all the TCD accounts to the corresponding TCD codes (Purchase and Sales).

       TDS Account Definition: Mapping of all the TDS account codes to the corresponding TDS rules that are specified.

       Asset Account Definition: Mapping of the capital WIP, capitalization asset, cumulative depreciation and depreciation accounts to the corresponding asset class code.

Maintain Exchange Rate

 

       Exchange rate can be defined on a daily basis.

       Facility to view the exchange rate by date.

       The exchange rate from the base to transaction currency can be maintained by specifying tolerance limits or tolerance percentage.

Journal Voucher & Recurring Voucher Template

 

       Recording of business transactions in the journal books of accounts.

       Can be created with multiple account codes in multiple currencies.

       Calculates the transaction amount in the base currency based on the exchange rate.

       Ensures that the cumulative base amount of all credit account codes tallies with the cumulative base amount of all debit account codes.

       Recurring Voucher Template: Creation of recurring journal vouchers with effective period and posting frequencies, which can be weekly, fortnightly, monthly or a financial period.

Bank, Tax Reconciliation and Document Tracking

 

       Bank reconciliation.

       Reconcile the account of a bank code for a particular period(monthly, fortnightly, or weekly).

       View reconciliation details of all receipt transactions or payment transaction or both.

       View all reconciled or un-reconciled transactions or both for a bank code.

       Tax Reconciliation.

       Reconcile all the tax related excise invoices for claiming  RG23 credit against the corresponding PLA account.

       Document Tracking.

       Tracks all outstanding statutory sales tax concessional forms or TDS certificate that are either to be given to the suppliers or to be collected from the customers.

Financial Calendar Closure

 

       Allows you to close the financial periods and finance book on a periodic basis.

       Provides for provisional or final closure of the finance book.

       Allows you to view and close pending transactions.

Accounts Receivable

Sale of non-stock items       Multiple invoice types (order-based, direct, dropship)        Multiple items in a single invoice (including KITS)        Customer balance adjustment        Customer Debit / Credit note        Customer ageing        Recording dunning charges        Dunning letters        Multi-currency processing – order in one currency and invoice in a different currency        Multiple TCD codes (Taxes / Charges / Discounts) – document / line level.        Lot / Serial tracking        Excise, VAT and Sales Tax computation in invoice        Multiple receipts types – regular / advance        Adjust customer outstanding on receipt        Automatic discount / penalty computation on adjustment        Non-customer-based receipts (sundry receipts)

 

Accounts Payable

Purchase of non stock items. Multiple Invoice types like Order based, Direct and Drop ship. Multiple Items in a single Invoice. Multi currency processing – order in one currency and invoice in a different currency. Multiple TCD Codes – document / item level. Excise, VAT, sales, service tax and customs computation in invoices. TCD handling based on “No Posting” and “Expense / Asset / Liability” posting rules. Capturing Alternate Qty and value for items and TCDs based on that. Computation of freight, insurance etc. TDS deduction in supplier item and non-item invoices. TDS deduction under more than one IT section for the same supplier. Classification of invoices using user definable types. TDS Payments to statutory authorities. TDS certificate generation. Supplier account based Debit / Credit Note. Payment batch with multiple suppliers / invoices. Centralized payments. Automatic discount / penalty computation on payment. Maintaining check series master. Automatic / manual check payment. Voiding of check and direct debit payments. Bank limit check on payment. Supplier advance payment. Supplier deposit payment. TDS on supplier advances. Non supplier based payments (Sundry payments). Payments to customer. Classification of Payments with user definable types for cash flow reporting. Letter of Credit against supplier invoices.

 

Manufacturing

Calendars       Management of shifts & holidays        Bill of material        Multi-level BOM with co-products and by-products        Optional bill for costing, production and rework        Demand management based on forecasts and sale orders        Work order management        Backward and forward scheduling        Order acceptance and execution        Rework orders and back flush orders        Shop floor control        Order reporting based on activity or work orders        Rejection and scrap reporting        Production issues, receipts and returns        Material and order-based estimation        Planning        Lot for lot, period order and fixed lot planning policies        Master production scheduling and MRP-II        Distribution        Bill of distribution, stock transfer process        Production costing        Work order settlement

 

Inventory Managment

UOM Management         Multiple UOM  in the system.        Classification of UOM – decimal and non-decimal.        UOM conversion generic in nature.        UOM conversions specific to an item.

 

Item Management

 

       Classification of items – raw material, capital item, finished good, packing material, consumables etc.

       Multiple UOM for an item – stock UOM, purchase UOM, sale UOM.

       Facility to change the UOM at the transaction level.

       Controlling the source of an item – production, purchase, subcontract, stock transfer.

       Controlling the usage for an item – production, sales, maintenance.

       Price definition for sales and purchase separately.

       Standard cost for an item.

       Lot and serial control for items.

       Substitutes for an item.

       Drawing number, item specifications against an item.

       Grouping of items for analysis purposes.

Kit Management

 

       Definition of an item as a kit.

       Constitute items for a kit.

       Quantity for each constitute item of a kit.

       Primary item for the kit.

       Sales price for a kit.

Inventory Planning

 

       Manufacturing lead time and purchase lead time for an item.

       Reorder level planning, MPS, MRP and Min-Max level planning.

       Automatic replenishment for reorder and Min-Max level planning through purchase orders.

       Reorder point and reorder quantity tracking.

       Minimum level and maximum inventory level tracking.

Warehouse Management

 

       Capital item warehouse and non-capital item warehouse.

       Multi level hierarchy of storage – warehouse, zone, bin.

       Auto stock allocation and issue methods at warehouse level and item level.

       Max zone bin allocation and min zone bin allocation.

PI Plan

 

       Physical count of actual stock in the organization.

       Validity dates for the PI plan.

       PI plan at warehouse level or zone level.

       Physical tag generation at warehouse, zone, bin or item level and printouts.

       Auto stoppage of transactions for warehouse with PI plan attached as part of control mechanism.

       Comparison between counted quantity and system quantity.

       Auto status change of tags based on the count quantity.

       Recount status based on tolerance levels for the difference between count and system quantity.

       Zone-wise and bin-wise stock quantity discrepancies can be tracked.

       Stock Adjustment for quantity discrepancies between system quantity and actual quantity.

Stock Value Adjustment

 

       Item-wise stock value adjustment.

       Standard cost revaluation.

       Automatic accounting in finance ledger and inventory ledger.

       Positive value adjustment and negative value adjustment

Shelf Life Management

 

       Shelf life for each item.

       Auto expiry date calculation based on receipt date.

       Manual expiry date in case of purchased items.

       Automatic status change of the items based on expiry date

Attribute Management

 

       Attribute definition for each item.

       Attribute classification into quantitative and qualitative.

       Minimum value, maximum value and standard value for quantitative attributes.

       Attributes to be inspected.

       Actual attribute recording during receipts and comparison against the standard acceptable attribute value

Inventory Valuation

 

       Multiple inventory valuation basis – FIFO / LIFO / standard cost / weighted average / actual costing.

       Inventory evaluation, mapped for each item.

       Automatic stock ledger and finance ledger update based on item valuation basis.

       Multiple stock issue basis – FIFO / LIFO / user defined allocation.

       Stock valuation based on landed cost

Material Request Maintenance

 

       Material request from the store by the shop floor is done using this transaction.

       List of materials to be issued can be defaulted with the help of Bill Of Material code.

       Value of stock issued to the shop floor can be monitored.

       Goods get allocated (status conversion) once a material request is done for the store.

       Allocation of goods can be automated or user-defined.

Stock Issue Maintenance

 

       Stock can be of five types namely:

i. Inventory type – Done against a Material request
ii. Subcontract type – Done against a Subcontract order
iii. Sales type – Done against a Customer invoices
iv. Production type – Done against a Production order
v. Unplanned type

       Value of stock issued through different types of issues can be accounted in different account codes and the same can be analyzed over different periods by using cost centers.

       Lot/Serial number of items moved can be tracked.

       Mapping of issues against reference documents helps to keep the track over the actual quantity of goods requested and shipped.

Stock Receipt Maintenance

 

       Stock receipt can be of three types namely:

i. Purchase receipt – Done against supplier invoices
ii. Production receipt – Dome against production order
iii. Unplanned receipt

       Stock either in accepted and rejected status can be issued or received.

       Lot/Serial number of items received can be tracked.

       Mapping of receipts against reference documents helps to keep the track over the actual quantity of goods ordered and received.

Stock Transfer Maintenance

 

       Kits can be moved from one warehouse to another.

       Movement of items from the bin of one warehouse to bin in another warehouse is also possible.

       Stock in accepted and rejected status can be transferred.

Stock status conversion

 

       Stock status of a whole lot or of a single item (serial controlled) in the lot can be converted from accepted to rejected.

       Only stock in rejected status can be issued back as purchase return or taken back as sales return.

       Reason for status conversion and the name of the person inspecting the item can be maintained.

       Quality attributes of the item rejected can be specified.

Inquire stock

 

       Value of stock in each warehouse can be taken.

       Quantity of items in different status can be taken.

       Location of items within the company is possible.

Stock Return

 

       Return of stock from the shop floor to store is done through this transaction.

       The status of item returned can be of either accepted or rejected status.

       Stock return is of two types:

i. Production return – Done against a work order
ii. Inventory return – Done against a material request

       Value of stock returned through different types of stock return can be accounted in different account codes and the same can be analyzed over different periods by using cost centers.

       Lot/Serial number of items returned can be tracked.

Cost Planning and Control

Cost Budget         Cost budget for each financial period.        Cost budget for each cost center.        Cost budget for each account code.        Comparison of budgets of different periods.        Variance analysis based on actual amount Vs budgeted amount.        Variance analysis between budgets of different financial periods.

 

Cost Planning and Control

Cost Budget  Cost budget for each financial period. Cost budget for each cost center. Cost budget for each account code. Comparison of budgets of different periods. Variance analysis based on actual amount Vs budgeted amount. Variance analysis between budgets of different financial periods. Cost Setup Cost Center        Detailed and Group Cost Center.        Effective dates can be provided.        Cost center structure can be maintained. Cost Element        Activity Based cost element and normal cost element.        Ledger asset, income and expenditure codes can be created as cost element.        Ledger code itself can be created as cost element        Effective dates can be provided.        Same cost element can be mapped to multiple cost centers.

Cost Rollup
DP Roll up gives users a facility to compute the cost of item that is either manufactured or subcontracted.

       Purchased and subcontracted item can be rolled up.

       Errors on rollup can be verified and rectified.

       Basis of rollup can be maximum, minimum or average.

       Tolerance can be defined for additional cost burden.

       Cost burden can be applied and updated in the inventory.

CRM

Event Management Classification of events Event planning Prioritization of events Association to sales teams

 

Leads Maintenance
Maintain Leads

       Lead Contact.

       Industry type

       Turnover

       Geographical segment

       Lead Source

       Lead type

       Lead rating

       Lead source information

       Leads interests & feedback

       Assess Lead

       Lead qualifier

       Convert Lead

       Converting lead into an account and opportunity.

Lead – Account Conversion
Assessment of leads
Conversion of leads

Account and Contact Management

Account types, industry, turn over, market potential, sales person

Current Setup

       Problems faced

       Pain areas

       Expectations

Maintain key contacts

Opportunity Creation and Assessment

 

       Manage Opportunity

       Lead information, lead requirements, leads interests.

       Sales stage (current status of the opportunity).

       Competitors in race.

       Expected order date.

       Estimated revenue model & value.

Sales person Task Reporting
Maintain sales task

       Creation of task plan.

       Planned task authorization.

       Task booking against planned tasks.

       Task booking against lead, opportunity or account.

       Task booking authorization by supervisor.

       Supervisor remarks on the task performed.

       Execute sales administrative duties.

Inquiry Tracking
Mode of enquiry capture
Details of enquiry capture
Association to sales teams

Maintain Sales Quote
Terms and conditions captured
Reference to pricelist
Association to sales teams
Taxes, charges and discounts

Maintain Sales Order
Order acknowledgement
Delivery date commitment
Reference to quotation
Revenue allocation to cost center

Maintain Packslip
Shipment of goods from project zone
Capture of lot/serial numbers

Maintain Customer Order Invoice
Provision to modify price
Payment terms capture
Multiple invoices against single order

Maintain Customer Receipt
Receipt at bank/cash
Adjustment with Invoice
Bank charges accounting

Sales & Shipping

Sales quotation       Record orders from one time / regular customers        Multiple items in a single order (including KITS)        Multiple schedules handling        Dropship order handling        Sale UOM different from Stock UOM        Item rate defaulting from price lists / item administration        Multiple TCD codes – document / line level        Lot / Serial no. tracking        Excise, VAT, sales tax computation in order        Link to opportunity ID and sales people        Stock availability check in order        Warehouse specification for each order line no.        Pack slip for single / multiple orders        Pick sheet generation against a pack slip        Capturing carrier and packing details

 

Purchase & Subcontracting

Purchase Request with Normal and Express Mode        Manual or auto numbering of documents based on request type.        Multiple items in a single request.        Attaching price list to a line item.        User can specify issue list or receipt list for subcontract request.        If the Purchase / Subcontract request is created through MRP run – Authorized requests can be viewed.        Subcontract BOM is mandatory in case of Subcontract request.

 

RFQ / Quotation

 
Request for Quotation

       RFQ – Against Purchase / Subcontract request.

       RFQ – Auto numbering for both purchase or subcontracting.

       RFQ can be sent to any number of suppliers.

       RFQ has Closing date before which suppliers should send the feedback as Purchase quotation.

       Variance analysis between budgets of different financial periods.

Quotation

       Quotation sent by suppliers against RFQ or without reference are recorded through this activity.

       Quotation interface is common to both Purchase / Subcontract.

       Terms and Conditions are captured through Taxes, Charges and Discounts at document or line level.

       MIS report on quotation gives rate comparison and used to place an order.

Purchase Order

 

       Record purchase orders from one time / regular suppliers.

       Additional details of PO through terms and conditions.

       Multiple items in a single order.

       Item rate defaulting from supplier / item administration / price list and receipt tolerance at item level.

       Multiple TCD codes – document / item level.

       Centralized Purchase Order and decentralized receipts.

       Lot / Serial no. tracking.

       Excise, VAT, sales tax computation in purchase order.

       TCD handling based on “No Posting” and “Expense / Asset / Liability” posting rules.

       Purchase order document across warehouses.

       Handling purchase lead-time,

Blanket PO / Drop ship PO
Blanket purchase order

       Blanket purchase order.

       Rate based

       Quantity based

       Rate & Quantity based

       Handling release slip.

       Multiple TCD codes handling in Blanket PO.

       Additional remarks through additional information.
Drop ship Purchase Order

       Drop ship Purchase Order against a Drop ship Sale Order. Sale order can results into multiple Drop ship Purchase orders based on number of suppliers involved.

       It is possible to map TCD codes at document / item level
Subcontracting

       Sophisticated and flexible BOM definition – Subcontract request.

       Multiple Bill of Materials for an item.

       Subcontract ordering based on Requests, Bill of Materials and also for adhoc needs.

       Flexible pricing based on pricelist / item based / supplier based rates.

       Multiple TCD Codes – document / item level.

       Excise, VAT, service tax, sales tax compliance.

       Partial receipts and issues for subcontract orders.

       Modification of material issue / receipt list at order level.

       Provision to include for scrap wastage.

       Reconciliation of material consumed by subcontractor vis-à-vis the issued materials.

Business Analytics

Multi-dimension data analysis       Generates reports that can be viewed graphically        Insight on “what if analysis”        Facility to export data to Microsoft Excel        Data analysis through “drag and drop”        Helps to design the report with the available fields

 

Reports

Facility to have various financial reports       Helps to drill down        View the transaction at macro level        Facility to export reports to Microsoft Excel        Helps to view the leaf level of the transaction

Organization and Calendar Unit Set Up
Leave and Payroll calendar set up

       Detailed with public holidays and other definitions

       Allowing inactivation or activation

       Facility to specify holidays flexibly

Normal and customized Time table set up

       Specification of half a day working etc., in weekly off

       Facility to provide information on work and break timings

Entity or Department Set up
Mapping cost center to Entity / Department

Masters
Scale

       Facilitates to activate and inactivate the scale for usage

Defining Scale values

       Lower, increment, upper and midpoint values for the scale with rated frequency

Grade

       Grouping of Employees

       Allowing inactivation or activation of the grade

       Map a scale to the grade

Grade and Work Location based salary structure specification

       Pay element values for the grade and work location combination and their periodicity and variability at employee level

User Definable Quick codes

       Specific preset values for certain process variables facilitating easier usage of these values

Job Definition

       Specify attributes including description, level, family, classification and grades

       Inactivation and Activation of the job

       Terms and Conditions of the job

Position definition with a default Job and Department combination

Employee Induction and Compensation
Employee Creation

       Capturing basic employee information like name, DOB etc.,

       Amendment of the record for Changes

       Automatic employee code generation based on multiple numbering types with different prefix and suffix

Employee Additional Information

       Recording information of family members, educational qualifications and previous work experiences

       Recording Physiological and identity related information

       Recording salary payment details

Employee Assignment to Job

       Amending the assignment information for purposes like Transfers

       Recording Employment Terms and Conditions like notice period etc.,

       Work Pattern to handle rotating shifts and shift changes

       Employee work pattern Mapping

Employee Compensation

       Input employee basic salary and the frequency of rating and payment

       Input other pay element values for employee

       Default pay elements of the grade and work location combination to the employee

Employee Separation
Capture details including date of separation initiation, initiator, last available date, employee reason and employer reason for separation and eligible for re-hire

Exit interview details

Employee Self Service

       Application for leave, attendance and time booking

       Pay slip printing through employee self service

       Facility to authorize or reject application made for leave, attendance or time booking

Leave
Leave Type Set up

       Specifying the attributes of the leave like payable, entitle units – minimum and maximum

       Providing different types of leave entitlements at employee or grade level and Leave carry over of one leave type as another and carry over leaves on a predefined ratio

Leave application – apply, cancel, reject and authorization of leave

Leave Encashment

Time Management

Attendance Booking

Loans and Advances

       Maintaining loans masters specifying interest rate, minimum and maximum installments etc.,

       Eligibility rules for the loans and advances master and documents required for the loans or advances

       Application, Authorization and sanctioning of the loans or advances

       Automatic calculation of interest and installments due for the loans or advances

       Loan or advance repayment schedule and facility to amend the installment amounts

Payroll Definition

       Pay element definitions with classification of the same as earnings, deductions etc.,

       Provide account codes to be used when making financial postings from HRMS

       Specify dependent pay elements where one pay element value is dependent on another pay element

Pay Set

       Mapping pay elements and pay set where the attributes of the pay elements in the pay set are defined like

* Recurrence
* Taxability
* Projection for Taxability
* Processing Frequency
* Loss of Pay

       Mapping employees to pay set

       Set Exceptional Values

* Exceptional values of pay elements with respect to employees
* Exceptional values of pay elements as such

       Financial posting of salary accounting and salary payments

Payroll Processing

       Process payroll

       Authorize payroll

       View processed payroll details

       View employee wise payroll details

       Scheduled payroll processing

       Account for Salary Expense

       Salary payment and authorization with hold and resume options

Employee Taxation – India

       Provision to Capture various deduction details like 80C, 80CCC, 80D, 80DD, 80E and 80U

       Providing House Rent Details

* Automatically picking HRA element for tax computations
* Specifying the city of residence and the rental details

       Information on Other Income

* Information on various other sources of income that are considered for tax deduction

       Previous employment Details

* Income earned, tax deducted and other details related to the previous employer

       Automatically picking PF contribution for tax computation

       PF statutory Report

Fixed Assets Management

Definition of Physical Location of Asset.       Hierarchy of locations can be maintained.        Grouping of Asset based on Asset Class.        Default Inventory Cycle and Numbering Type for an Asset Class.        Defining Asset Depreciable – YES/ NO.        Asset Class activated based on Account Rule definition.        User defined depreciation rules for calculating depreciation based on different combination of rates, methods, basis and conventions.        Grouping assets under depreciation category based on common depreciation parameters.        Capturing legacy details of Asset No., Tag details, Properties and Depreciation particulars through initial asset entry.        Validation of Initial balances–Sum of asset and cumulative depreciation is same as in GL.        Capitalization of Asset with Integration with Payables Management.        Non-Capital document capitalization.        Capitalization of exchange rate fluctuations.        Multiple Tags for Asset.        Cost, Business Use %, In Service Date and Depreciation category at tag level.        Additional details like Warranty, Serial No., Ref Doc., Custodian etc.  at tag level.        Exceptional capitalization through Capital Journal Vouchers.        Amendment of Asset to enhance its value as existing or new Tags.        Reversal of Asset Capitalization.        Depreciation Processing at tag level.        Process, Delete/ Confirm depreciation.        Set Suspension period in case of shut down etc., so that depreciation need not be charged.        Posting entries to specific Cost Center other than Asset Cost Center.        Reverse confirmed depreciation.        Depreciation Adjustment to increase or decrease depreciation already charged.        Retire a single asset, an asset tag, range of assets and an asset class.        Asset Retirement as Sale or Scrap.        Implicit depreciation on retirement  to arrive at the Asset Book Value as on date.        Generate Customer Direct Invoice for Sale of Asset        Reversal of Retirements.

 

Logistics Management

Maintain vehicle records of various transport suppliers.       Capture of vehicle number, registration number, default driver name and contact details.        Capture of route origin and destination details.        Capture of default distance and list of transhipment points.        Maintain contractual agreements with customers to execute logistic operations on their behalf for a service fee.        Support for Multiple Routes and Consignments against a single contract.        Contract valuation based on Rate/Quantity or Rate/Distance or a combination of both.        Provision to include any taxes, charges & discounts.        Provision to make cash/bank receipts against Customer Contracts.        Provision to print customer contract (Invoice copy).        Provision to enter into contractual agreements with transport suppliers to provide necessary number of vehicles needed for shipping the consignment.        Provision to include any taxes, charges & discounts        Provision to include multiple route based consignments in a single truck hire agreement.        Transaction to capture the actual shipment details        Provision to link the vehicle and driver information with the consignment information.        Shipment related details like packaging type, nature of goods, actual weight, value of goods, dimensions can be captured.        Provision to bear fuel charges in lieu of giving advance to the transport supplier.        Loading/Unloading and other similar charges, taxes etc can be included in the transaction.        Provision to capture the proof of delivery with details like the date/time and condition of goods.        Provision to make payments to transport as well as fuel suppliers against received consignment.        Provision to print Consignment Note as well as the Fuel Indent.        Facility is provided to create Supplier Advance Voucher against the Consignment Note.

 

Service Management

Service Management in On Demand ERP would help users to effectively manage service operations resulting in increased productivity. This would meet the needs of Service organizations by providing them the facility to record, access and analyze information and answer to the service request. The present offering would cater to the different service categories including:Customer based service. (Example: Consulting & Therapy Practices, Commercial Cleaning, Pest Control, Construction Services, and so on). Services for Customer Owned Equipment. (Example: Automobile service centers, Consumer Electronics Repair Center, Electrical Maintenance and Repair centers, Industrial Equipment Repair and Maintenance). Service Management module in Ramco OnDemandERP enables users to create service locations, quotes, track the receipt and delivery of serviceable items, order execution, task reporting against orders and perform billing for both services as well as items. This module can cater to services done both at customer’s site and services centers. It is tightly integrated with the Supply Chain Management functions, thus enabling seamless integration for existing customers as well as new prospects. Capabilities           Service Offerings Definition and Positioning        Service Portfolio Management        Spare Parts        Service Parts Management        Technician Enablement        Order Management and tracking        Customer Management        Complaint Registration        Service Billing        3rd Party Billing        Service Billing with Insurance Claims